Terms and Conditions

Last Updated: December 2025

Introduction

Welcome to BHS Dental. These Terms and Conditions (“Terms”) govern your use of our dental services and website. By registering with BHS Dental, booking an appointment, or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use our services.

About BHS Dental

Practice Name: BHS Dental
Address: 80 Kirkgate, Bradford, BD1 1TH
Email: info@bhsdental.co.uk
Telephone: 01274 350935
Website: bhsdental.co.uk

BHS Dental is Bradford’s community-first dental practice. We are registered with the Care Quality Commission (CQC) and operate in accordance with regulations set by NHS England and the General Dental Council (GDC).

Our Service Model

BHS Dental operates on a Monthly Commitment Fee (MCF) model, which provides an honest and straightforward alternative to traditional NHS dentistry. Our model secures your registration and provides NHS-like care access for you and your family.

Key Features
Monthly Commitment Fee of £9.95 per month for adults
NHS-style care with clear NHS charge bands
24-month minimum registration contract
Online appointment booking for registered patients
Same/next-day urgent appointment slots for registered patients
Out-of-hours emergency dental appointments
No fuss, clear costs, and transparent pricing
Registration and Monthly Commitment Fee (MCF)

Registration Requirements

To register with BHS Dental, you must:

Complete our registration form with accurate and complete information
Be resident in the Bradford area or within a reasonable travelling distance
Agree to these Terms and Conditions
Set up a Direct Debit for your Monthly Commitment Fee
Commit to a minimum 24-month registration period
Monthly Commitment Fee

Adult Fee: £9.95 per month (paid by Direct Debit)

The Monthly Commitment Fee:

Secures your registration with BHS Dental
Provides access to NHS-style dental care
Guarantees you a place on our patient list
Entitles you to book appointments through our online system
Gives you access to same/next-day urgent appointment slots
Covers practice administration and your patient record maintenance
Does not cover the cost of dental treatments (treatment costs are additional and charged according to NHS charge bands)

Payment Terms

The MCF is payable monthly in advance by Direct Debit
Your first payment will be taken when you register
Payments are collected on the same date each month
You must maintain valid Direct Debit details at all times
If a Direct Debit payment fails, we reserve the right to suspend your registration until payment is received
You are responsible for ensuring sufficient funds are available for each payment
Missed payments may result in late payment charges or de-registration
24-Month Minimum Contract
All registrations require a minimum commitment of 24 months
If you wish to cancel your registration before the 24-month period, you may be required to pay the remaining months’ fees
The 24-month period begins from the date of your first MCF payment
After the initial 24-month period, your registration continues on a rolling monthly basis
You may cancel at any time after the initial 24 months by giving one month’s notice
Cancellation and De-registration

Cancellation by You:

You may cancel your registration by giving us one month’s written notice to info@bhsdental.co.uk
If cancelling within the initial 24-month period, remaining fees may be payable
Your MCF for the notice period remains payable
Any outstanding treatment costs must be settled before de-registration

Cancellation by Us:

We reserve the right to de-register patients who breach these Terms
We may de-register patients for persistent non-payment
We may de-register patients who miss multiple appointments without notice
We may de-register patients who behave abusively or inappropriately towards staff
We will provide written notice of de-registration where reasonably practicable
In cases of serious misconduct, immediate de-registration may occur
Treatment Costs
NHS Charge Bands

Treatment costs are charged separately from your MCF according to NHS charge bands:

Band 1: Examination, diagnosis, and preventive care
Band 2: Band 1 plus additional treatment such as fillings, root canal treatment, or tooth extractions
Band 3: Band 1 and 2 plus more complex procedures such as crowns, dentures, or bridges

Current charges apply as set by NHS England and are subject to change.

Payment for Treatment

• Treatment costs must be paid before or on the day of treatment
• We accept cash, card payments, and bank transfers
• For complex treatments requiring multiple visits, we may request payment in stages
• Estimates for treatment costs will be provided in advance where possible
• You remain responsible for payment even if you are dissatisfied with treatment (subject to our complaints procedure)

NHS Exemptions and Reductions

If you are entitled to free or reduced-cost NHS dental treatment, you must:

Provide valid evidence of exemption at each appointment
Inform us immediately if your exemption status changes
Understand that false claims may result in penalties and prosecution
Appointments
Booking Appointments

Registered Patients:

Can book appointments online via our website
Can book appointments by telephone on 01274 350935
Have access to same/next-day urgent appointment slots
Will receive appointment confirmation via SMS or email

Non-Registered Patients:

May only book emergency appointments subject to availability
Must contact us by telephone for emergency care
Appointment Attendance
You must arrive on time for your appointment
If you arrive more than 10 minutes late, your appointment may be cancelled
Late arrivals may not receive their full appointment time
Persistent lateness may result in restrictions on booking future appointments
Missed Appointments and Cancellations

Cancellation Policy:

You must give at least 24 hours’ notice to cancel or reschedule an appointment
Cancellations can be made online, by telephone, or by email
Failure to provide 24 hours’ notice may result in a missed appointment charge
We understand that genuine emergencies occur, and these will be considered on a case-by-case basis

Missed Appointment Charges:

First missed appointment: Warning issued
Second missed appointment: £25 missed appointment fee
Third missed appointment: £50 missed appointment fee and possible de-registration
Missed appointments are those where you fail to attend without giving notice

Exceptions: We will not charge for missed appointments in cases of genuine emergency, serious illness, or other exceptional circumstances (evidence may be required).

Our Cancellation Rights
We reserve the right to cancel or reschedule appointments due to staff illness, emergencies, or unforeseen circumstances
We will make every effort to provide reasonable notice of cancellation
We will offer you the earliest available alternative appointment
We are not liable for any costs or losses you incur as a result of our cancellation
Emergency and Out-of-Hours Care
For Registered Patients
Same/next-day urgent appointment slots are available during practice hours
Out-of-hours emergency dental care is available for dental emergencies
Contact us on 01274 350935 for emergency assistance
For Non-Registered Patients
Out-of-hours emergency dental appointments are available
Emergency appointments are subject to availability
Emergency treatment charges apply (payable on the day)
What Constitutes a Dental Emergency
Severe toothache that cannot be controlled with painkillers
Broken or knocked-out teeth following an injury
Severe swelling or bleeding in the mouth
Dental abscess or infection
Lost fillings or broken dentures (if causing severe pain or inability to eat)
Treatment and Clinical Care
Our Responsibilities

We will:

Provide a professional standard of care in accordance with GDC standards
Carry out examinations and provide treatment options
Explain treatment options, risks, and costs before proceeding
Maintain accurate and confidential patient records
Follow infection control and health and safety procedures
Treat you with dignity and respect
Your Responsibilities

You must:

Provide accurate and complete medical history information
Inform us of any changes to your medical history or medications
Follow post-treatment care instructions
Attend regular check-ups as recommended
Maintain good oral hygiene
Inform us if you experience problems following treatment
Treat our staff with respect and courtesy
Consent to Treatment
We will obtain your informed consent before providing treatment
You have the right to refuse treatment
You have the right to a second opinion
Treatment plans will be discussed and agreed with you
You may request a written treatment plan for complex procedures
Treatment Guarantees
We aim to provide high-quality dental care, but we cannot guarantee specific outcomes
Dental treatment carries inherent risks, which will be explained to you
Some treatments may require adjustment or replacement over time
We will address any issues with treatment in accordance with our complaints procedure
NHS treatment guarantees apply as per NHS England regulations
Children and Vulnerable Adults
Children Under 16
Children under 16 must be accompanied by a parent or legal guardian for appointments
Parents/guardians must provide consent for treatment
We reserve the right to refuse treatment if a child is uncooperative or distressed
Both the child and accompanying adult must behave appropriately
Young People Aged 16-17
May attend appointments alone if deemed competent
Parental consent may be required for complex or invasive procedures
We will assess competence on a case-by-case basis
Vulnerable Adults
We are committed to safeguarding vulnerable adults
Carers or advocates are welcome to accompany vulnerable patients
We will make reasonable adjustments to support vulnerable patients
We have a duty to report safeguarding concerns to appropriate authorities
Patient Conduct and Behaviour

We are committed to providing a safe and respectful environment for patients and staff.

Unacceptable Behaviour

The following behaviour is unacceptable and may result in immediate de-registration:

Physical violence or threats towards staff or other patients
Verbal abuse, harassment, or discriminatory behaviour
Sexual harassment or inappropriate conduct
Being under the influence of alcohol or non-prescribed drugs
Theft or damage to practice property
Aggressive or threatening behaviour
Zero Tolerance Policy

We operate a zero tolerance policy towards violence, aggression, and abusive behaviour. Such incidents will be reported to the police where appropriate.

Respect for Staff
Our staff have the right to work in a safe environment
Please treat all staff members with courtesy and respect
Disagreements should be handled calmly and professionally
Complaints should be made through our formal complaints procedure
Website Use and Online Booking
Website Terms

By using our website (bhsdental.co.uk), you agree to:

Use the website lawfully and appropriately
Not attempt to gain unauthorised access to our systems
Not transmit viruses or malicious code
Provide accurate information when booking appointments online
Keep your login credentials secure and confidential
Online Booking System
Online booking is available for registered patients only
You are responsible for ensuring booking details are correct
Confirmation will be sent via email or SMS
You must cancel online bookings in accordance with our cancellation policy
Technical issues with the booking system should be reported immediately
Website Content
Website content is for general information purposes only
We do not guarantee the accuracy or completeness of website content
Website content does not constitute medical advice
You should not rely solely on website content for health decisions
Website content is subject to change without notice
Intellectual Property
All website content, design, and functionality is owned by BHS Dental
You may not copy, reproduce, or redistribute website content without permission
Our name, logo, and branding are protected by trademark rights
Data Protection and Privacy

We are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data in accordance with UK GDPR and the Data Protection Act 2018.

Key points:

We process your personal data lawfully and securely
Your dental records are confidential and stored securely
We share information only when necessary for your care or required by law
You have rights regarding your personal data
Full details are available in our Privacy Policy
Complaints and Feedback

We welcome feedback and take complaints seriously.

How to Complain

Step 1 – Speak to Us:

Raise your concern with the dentist or practice manager
We will attempt to resolve issues informally where possible

Step 2 – Formal Complaint:

Put your complaint in writing to info@bhsdental.co.uk
Address complaints to: The Practice Manager, BHS Dental
Include your name, contact details, and full details of your complaint
We will acknowledge your complaint within 3 working days
We aim to provide a full response within 20 working days

Step 3 – External Bodies: If you are dissatisfied with our response, you may contact:

NHS England (for NHS-related complaints)
General Dental Council (for professional conduct issues)
Care Quality Commission (for service quality concerns)
Dental Complaints Service (for independent resolution)
Our Complaints Process
All complaints are taken seriously and investigated thoroughly
We will listen to your concerns and respond professionally
We aim to learn from complaints and improve our services
Complaints are handled confidentially
Making a complaint will not affect your care or registration
Liability and Indemnity
Our Liability
We maintain appropriate professional indemnity insurance
Our liability is limited to the extent permitted by law
We are not liable for indirect or consequential losses
We are not liable for losses arising from your breach of these Terms
Nothing in these Terms excludes our liability for death or personal injury caused by negligence
Your Liability

You are liable for:

All treatment costs incurred by you
Damage caused by you to practice property
Missed appointment charges
Outstanding MCF payments
Any fraudulent claims for NHS exemptions
Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect:

Changes in legislation or regulation
Changes to our services or fees
Changes to NHS policies or charge bands
Improvements to our practice operations

We will notify you of significant changes by:

Email to your registered email address
Notice on our website
Notice displayed at the practice

Continued use of our services after changes constitutes acceptance of the revised Terms.

Transfer of Registration

If you wish to transfer your registration to another dental practice:

You must give one month’s written notice
Your MCF remains payable during the notice period
Outstanding treatment costs must be settled
We will provide your dental records to your new practice (with your consent)
If within the 24-month minimum period, remaining fees may apply
Practice Closure or Sale

In the unlikely event that BHS Dental closes or is sold:

We will provide at least one month’s notice where reasonably possible
Your registration and MCF obligations will cease
We will assist in transferring your care to another practice
Your dental records will be transferred in accordance with NHS regulations
Any prepaid MCF fees will be refunded on a pro-rata basis
Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

Natural disasters or severe weather
Pandemics or public health emergencies
Industrial action or strikes
Failure of utilities or telecommunications
Government restrictions or regulations

In such circumstances, we will make reasonable efforts to fulfil our obligations and keep you informed.

General Provisions
Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BHS Dental.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations to a successor practice.

Notices

All notices must be sent in writing to:

Email: info@bhsdental.co.uk
Post: BHS Dental, 80 Kirkgate, Bradford, BD1 1TH
Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

BHS Dental
80 Kirkgate
Bradford
BD1 1TH

Email: info@bhsdental.co.uk
Telephone: 01274 350935
Website: bhsdental.co.uk

By registering with BHS Dental and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing BHS Dental – Bradford’s community-first dental practice.